Privacy Policy

This privacy policy explains how Wisecom Group SRL (“CrowdControlCentral”, “we”) collects, uses and protects your personal data when you visit crowdcontrolcentral.com, create an account or place an order, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and Belgian law of 30 July 2018.

1. Data controller

The controller of the data collected on crowdcontrolcentral.com is:

2. Data we collect

We only collect the data needed for the purposes described below:

3. Legal bases for processing

We process your data on the following legal bases (Art. 6 GDPR):

• Performance of a contract (Art. 6.1.b): managing your account, orders, payments and deliveries.
• Legal obligation (Art. 6.1.c): keeping invoices and accounting records as required by Belgian tax law.
• Legitimate interest (Art. 6.1.f): site security, fraud prevention, improving our services and prospecting our customers.
• Consent (Art. 6.1.a): sending the newsletter and setting non-essential cookies — withdrawable at any time.

4. Recipients and processors

Your data is processed by our authorised staff and, where necessary, by processors acting on our behalf under confidentiality obligations:

• Carriers to deliver your orders.
• Payment providers for the secure collection of transactions.
• Hosting provider, located within the European Union.
• Technical tools: e-mailing, web analytics, IT maintenance.
• Public authorities where required by law.

We never sell, rent or trade your personal data to third parties for commercial purposes.

5. Transfers outside the European Union

Your data is hosted and processed within the European Union. Should a processor handle data outside the EU, such transfer would be governed by appropriate safeguards (European Commission standard contractual clauses or an adequacy decision).

6. Retention periods

7. Cookies

The site uses different categories of cookies:

• Strictly necessary cookies: essential to operation (session, cart, security) — no consent required.
• Audience-measurement cookies: traffic statistics to improve the site.
• Marketing cookies: offer personalisation, set only with your consent.

You can accept, refuse or configure non-essential cookies at any time via the consent banner or your browser settings.

8. Your rights

In accordance with the GDPR, you have the following rights over your data:

• Right of access: obtain a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data, subject to our legal obligations.
• Right to restriction: temporarily suspend processing.
• Right to portability: receive your data in a structured, reusable format.
• Right to object: object to processing based on legitimate interest or to prospecting.
• Right to withdraw consent at any time, without retroactive effect.

To exercise your rights, write to us at info@crowdcontrolcentral.com. We respond within one month; proof of identity may be requested.

9. Complaint

If you believe your rights are not being respected, you may lodge a complaint with the Belgian Data Protection Authority (APD): www.autoriteprotectiondonnees.be. For disputes relating to an online purchase, the European online dispute-resolution platform is available at ec.europa.eu/consumers/odr.

10. Data security

We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure. The site is accessible exclusively over HTTPS (TLS encryption) and payments are secured.

11. Data of minors

CrowdControlCentral is aimed at professionals and public bodies. The site is not intended for minors and we do not knowingly collect data about persons under 16.

12. Changes to this policy

This policy may be updated to reflect changes in our practices or in regulations. The last-updated date appears at the top of this page; we invite you to review it regularly.