Shipping Your Order
Delivery Across Europe, at the Best Price!
Countries and Delivery Times
We deliver to all European Union member countries, excluding islands (Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden). The average delivery time for each product is indicated on its dedicated page (an order may contain products from various factories and therefore be delivered in several parts, on different dates).
For any additional information regarding delivery times for your order or to ensure delivery of your products by a specific date, please don't hesitate to contact our team. We'll be happy to provide information and find a solution that meets your expectations.
We understand that setting up barriers or crowd guidance systems is often one of the essential elements for the success of your events and ceremonies. Punctuality and meeting your specific deadlines is therefore one of our priorities.
Shipping Costs
Transport costs vary according to the total weight of the package. We recommend grouping all your items into a single order. We cannot combine two separately placed orders and shipping fees apply to each one. Box dimensions are always appropriate and your items are properly protected to ensure safe transport. Free shipping on orders over €500!
Delivery Information Required
Not all addresses are easily accessible to delivery drivers, so please don't hesitate to mention in the special instructions all the information necessary for the carrier to ensure fast and efficient delivery. Clearly indicate all delivery details, without omissions or spelling errors.
A valid and easily accessible phone number is mandatory when creating your customer account. This will not be used for commercial purposes, but will serve the carrier who can contact you in case of problems during delivery.
For environmental reasons, we do not process orders with a value below €45.00 VAT included (excluding shipping and packaging costs). The shipping costs shown in your cart include preparation and packaging fees as well as postage.
Order Tracking
Upon receipt of your payment, you receive an email confirmation of your order.
After your package is picked up by the carrier, you receive a shipping confirmation email with or without a package tracking number. Indeed, due to the size and significant weight of certain products, or to meet specific delivery constraints, we may need to use specialized carriers: these do not always provide tracking numbers.
1) Tracking Available
Packages with tracking numbers are traced from pickup to delivery to the customer. You can directly access the carrier's website by clicking on the link in the email, or by entering the tracking number on the relevant carrier's website.
If the carrier is delayed or reports damage, please notify us via our contact page so we can contact them. Dispute tracking will then be done by email or possibly by phone, and we will do everything possible to deliver to you as quickly as possible.
If you still haven't received your order by the announced delivery deadline, you can contact us via the contact page, and we will do everything necessary to shorten your wait.
Although we do our best to minimize your wait time, our delivery times are given as an indication only. Under no circumstances can CrowdControlCentral be held responsible for damages incurred due to exceeding said deadline.
2) Tracking Not Available
If you did not receive a tracking number from us in the email regarding the shipment of your products and you have questions about the status of your delivery, we invite you to contact our teams directly who will inform you of the proper progress of the delivery or take care of finding a quick solution with the carrier or depot in your region.