Terms and Conditions of Sale
Preamble
The online store on the Crowdcontrolcentral website is operated by WISECOM GROUP SRL, responsible for managing this website. Any order of products available in the online store of this site, as well as the use of its services, implies prior consultation and acceptance of the terms and conditions of sale presented below. Consequently, the consumer acknowledges having been fully informed that their consent to these terms and conditions of sale does not require a handwritten signature of the document, insofar as the customer wishes to make online purchases of products offered in the online store of the website.
Article 1: General Provisions
These terms and conditions of sale apply to all contracts concluded between WISECOM GROUP SRL (Crowdcontrolcentral) and the buyer, whether professional or private individual, in the context of online sales in Europe, including outside the European Union.
Article 2: Purpose
These terms and conditions of sale are intended to define the contractual relationships between WISECOM GROUP SRL (Crowdcontrolcentral) and the buyer, as well as the conditions applicable to any purchase made on the commercial site of WISECOM GROUP SRL (Crowdcontrolcentral), whether the buyer is a professional or a private consumer. The purchase of goods or services via this site implies unconditional acceptance of these terms of sale. They take precedence over any other general or specific terms of sale that have not been expressly accepted by WISECOM GROUP SRL (Crowdcontrolcentral). These terms and conditions may only be waived with the prior written and express agreement of WISECOM GROUP SRL (Crowdcontrolcentral), with the waiver applying only to the specific order for which it was granted.
WISECOM GROUP SRL (Crowdcontrolcentral) reserves the right to modify its terms and conditions of sale at any time. In this case, the terms and conditions of sale in force at the time of the order by the buyer shall apply.
Industry practices shall also apply in cases not provided for herein.
Article 3: Definitions
The Seller is WISECOM GROUP SRL (Crowdcontrolcentral), whose registered office is:
Wisecom Group srl (Crowdcontrolcentral)
Rue Mitoyenne 414
4710 Lontzen (Belgium)
Phone number: 0032 (0)87 84 10 22
Intra-community VAT number: BE 0641 740 320
The Professional Buyer is any natural or legal person who acquires or uses for professional purposes the goods sold by WISECOM GROUP SRL (Crowdcontrolcentral).
The Private Buyer is a natural person who acquires and uses for private purposes the goods sold by WISECOM GROUP SRL (Crowdcontrolcentral).
Article 4: Characteristics of Goods and Services Offered
The products and services offered are those listed in the catalog published on the seller's website. The catalog photographs aim to provide the most accurate representation possible of the products, but they do not guarantee a perfect similarity with the product offered. These products and services are available subject to available stock. If, despite all our efforts, certain items are unavailable, the seller will immediately inform the buyer by email and offer them the choice between waiting for the items to become available or canceling at no cost the order for the unavailable items. Available items will be delivered in accordance with our standard delivery option.
Colors, Textures and Quality Control
Colors and Textures: The products presented on our website www.crowdcontrolcentral.com as well as in our commercial brochures are designed and printed by professionals. However, we wish to emphasize that the visualization on the website and in commercial brochures may not reflect with perfect accuracy the actual colors or textures of the media.
Color and Texture Variations: Furthermore, the perception of colors and textures may vary from customer to customer depending on the calibration of their screen and their proofing equipment. Consequently, slight differences may exist between the colors viewed online and the colors of the delivered product, as well as for the texture of the print media.
Quality Control: Each print is subject to individual inspection to ensure the best possible quality.
Files Provided: Regarding files provided in vector format, our verification is limited to the file resolution and format. All other aspects, such as the presence of missing fonts, spelling errors, or incorrect procedures when formatting (.ai, .eps, .pdf, etc.), which could cause a problem during printing, are the exclusive responsibility of the client who provided the file.
Tolerances and Recommendations: Variations in quality resulting from the quality of files provided, normal tolerances in the printing industry, constraints related to amalgam printing, non-compliance with technical recommendations and procedures specific to WISECOM GROUP SRL (Crowdcontrolcentral) cannot give rise to claims.
Indicative Weights: The weights indicated on our website are provided for information purposes only and cannot be disputed and are not subject to claims.
Article 5: Pricing
1. Product and service prices: The prices of products and services displayed on our website are stated in euros and do not include VAT or other applicable taxes. The seller reserves the right to change its prices at any time. However, the prices applicable to an order are those in effect at the time of order confirmation.
2. VAT in Belgium: For sales in Belgium, VAT at a rate of 21% applies by default, unless exemption or VAT exemption supporting documents are provided.
3. VAT for non-taxable buyers: Buyers who are not subject to VAT will be subject to the VAT of the country where they reside or operate.
4. Tax exemption within the European Union: Member states of the European Union may benefit from tax exemption if the rules in force concerning intra-community operations, in accordance with Directive 2006/112/EC, Article 138, are complied with.
5. Exports to countries outside the European Union: For exports of goods to countries located outside the European Union, we comply with the provisions of Directive 2006/112/EC, Article 146. In order to benefit from this exemption, the professional must provide us with supporting documents of the establishment of his company, in accordance with the requirements of the local tax authorities of the country of destination. Please note that customs formalities and local taxes may also apply in the country of destination, and it is the buyer's responsibility to inform themselves and comply with all applicable local laws and regulations provided for information purposes only and are not subject to claims.
Article 6: Geographic Zones
Online sales of products and services presented on the seller's website are reserved for buyers who reside in Europe including and for deliveries required in these geographic zones.
For any order and/or delivery to a country located outside the European Union, please contact our customer service.
Article 7: Orders
To purchase a product or service, the buyer must follow the following steps mandatorily:
- Complete the identification form by providing all required information;
- Complete the online order form by indicating the references of the selected products or services;
- Validate the order after verification;
- Make payment according to the terms and conditions provided;
- Confirm the order as well as payment.
Order confirmation implies acceptance of these general terms and conditions of sale, acknowledgment of having read them, and waiver of the application of your own purchase conditions or other conditions.
All data provided and the recorded confirmation will serve as proof of the transaction. Order confirmation shall be equivalent to signature and acceptance of the operations carried out. The seller will send an order confirmation by email.
We draw your attention that the customer is entirely responsible for their order, including the selection of product size, color, quantity, delivery details, and any other information provided when placing the order. WISECOM GROUP SRL (Crowdcontrolcentral) disclaims all responsibility for any problem or dissatisfaction resulting from the incorrect choice made by the customer when placing their order. It is the customer's responsibility to carefully verify all order information before finalizing it. In case of error in the order, the customer must contact us immediately to discuss correction options, but WISECOM GROUP SRL (Crowdcontrolcentral) does not necessarily guarantee the possibility of modifying an order once it has been confirmed. It is the customer's responsibility to ensure that all information provided is accurate and adequate for their needs before placing an order.
Once the information is collected, the seller uses it for order management and commits to not sharing it with other companies. Personal data is also kept in the seller's archives to facilitate future orders. At any time, an archived user can request to consult the information stored about them, and if necessary, request corrections or deletion of their data using the contact form available on the seller's e-commerce website.
Article 8: Payment Terms
Payment of the price is required at the time of order. Payments can be made using the following methods:
Administrative Transfer
This payment method is exclusively reserved for institutions subject to public accounting (Universities, Schools, City Halls, CNRS, General Councils, Ministries…). A purchase order with a stamp from the institution must be sent to us by email at the following address: info@crowdcontrolcentral.com. After receiving your documents, we will proceed with the shipment of your equipment. We will be responsible for submitting the invoice to your accounting department via CHORUS PRO - PEPPOL - MERCURIUS or by email for payment at 30 days end of month.
Debit Card
With your debit card, you can easily and securely pay for your order online. No additional fees are applied.
Credit Card
Visa, Eurocard/Mastercard and American Express are accepted. Your transaction will be processed online easily and securely. No additional fees are applied.
PayPal
PayPal is a secure and convenient online payment method that allows you to pay for your purchases without sharing your financial information with the seller. To use this option, select "PayPal" as your payment method during the checkout process. You will then be redirected to the PayPal website to complete your payment. Once the transaction is confirmed, you will receive a confirmation email from PayPal as well as from us to inform you that your order has been received and is being processed. No additional fees are applied for PayPal payments.
Bank Transfer
Our account numbers will be displayed at the end of the checkout process and will also be sent to you by email. Please carefully verify our account number before making the payment and include your order reference as the payment reference. We can provide you with a proforma invoice upon request.
Please note that bank fees associated with the transfer are the responsibility of the payer.
- CBC Beneficiary Account
IBAN: BE 89 7320 5471 1485
Beneficiary BIC: CREGBEBB
Purchase Order
Purchase orders are prepared on the basis of a prior quote. They are sent by the buyer to the seller and describe exactly what the order must contain. A purchase order will include elements such as the quantity of items, a detailed description of the items, the price, the purchase date, payment terms (30 days end of month) as well as an official stamp from the institution and the buyer's signature. It is important to note that the purchase order requires formal acceptance by the seller to be considered valid. You will receive the electronic invoice, with mention of your order reference, by email upon shipment of the equipment.
We do not accept checks.
Article 9: Non-Payment - Late Payment Interest - Penalty Clause
9.1: Payment Default
In the event of non-payment by the due date specified on the invoice or service contract of all or part of the debt, the entire amount and all other invoices due by the customer, regardless of origin, becomes immediately payable and by right. WISECOM GROUP SRL (Crowdcontrolcentral) shall then have the right to demand immediate return of the equipment at the entire expense and cost of the customer. In the case of service contracts, non-payment of an installment results in immediate suspension of services. WISECOM GROUP SRL (Crowdcontrolcentral) shall have the right to demand automatic termination of said contract to the entire detriment of the customer.
In the case of installment payments granted to the customer by WISECOM GROUP SRL (Crowdcontrolcentral), the failure by the customer to meet even one installment makes the entire amount due immediately payable without notice. WISECOM GROUP SRL (Crowdcontrolcentral) shall then have the right to demand immediate return of the equipment at the entire expense and cost of the customer.
We encourage you to meet payment deadlines to avoid any service interruption and additional fees.
9.2 : Late Payment Interest
In the event of non-payment or partial payment of an invoice at maturity, without prejudice to the application of other conditions stipulated in these general terms and conditions of sale, late payment interest fixed at the rate determined on the basis of the law of August 14, 2021 concerning the fight against late payment in commercial transactions during the semester in which the order was recorded will be due as of right and without prior notice. In the context of service contracts, without prejudice to the application of the conditions, the same rate will be applied.
9.3 Penalty Clauses - Compensation
In the event of payment default concerning goods delivered, in addition to the other conditions stipulated in these general terms and conditions of sale, any unpaid amount will be increased as of right and without prior notice by late payment interest calculated at 1% per month, from the invoice due date until the date of payment receipt.
Furthermore, any unpaid amount due will be increased by 15% as compensation for the loss and costs incurred by the payment default with a minimum of €50 per unpaid invoice.
In case of dispute, the courts of Verviers (Belgium) are the only competent authorities.
In the event of payment default of a service contract, in addition to what is specified above, a penalty equivalent to 40% of the amounts remaining due until the originally agreed end date of the service contract will be due.
Article 10 : Delivery
Deliveries
Deliveries are made to the address indicated in the order form or provided by the customer on our website, and must be located within the agreed geographical area. Delivery times are provided for information purposes only and cannot be guaranteed. Our company cannot be held responsible for delivery delays resulting from circumstances beyond our control, such as natural disasters, social conflicts, strikes, acts of terrorism, major computer failures, delays by transport companies, or any other event beyond our control.
If the customer decides to arrange the delivery of the goods through their own means, WISECOM GROUP SRL (Crowdcontrolcentral) disclaims all responsibility once the goods leave its warehouse. In this case, responsibility for the goods, including risks related to loss, damage or delays, rests entirely with the customer and their designated carrier. We recommend that the customer ensure that their carrier is duly qualified and covered by adequate insurance to guarantee the safety and integrity of the goods during transport.
Delivery Fees
On our site, we generally offer free delivery for orders reaching €500 excluding VAT for countries that are members of the European Union, with the exception of islands and countries outside the European Union. However, please note that additional charges will be applied for any special delivery request. This includes, but is not limited to, requests such as delivery on a specific date, specific instructions such as "call before arrival", a change of address, a specific time slot, request to change delivery address after shipment of the goods, or a request to use a lift.
These additional fees will be calculated based on the nature of the request and the delivery location, and will be clearly communicated to you before you finalize your order. You will have the opportunity to confirm your agreement to these fees before proceeding to payment of your order.
Address Changes After Shipment
If the customer modifies the delivery address after shipment of the order, our company disclaims all responsibility for any delivery delays, and additional delivery fees will be charged to the customer. It is therefore imperative that customers provide an accurate and final delivery address when placing an order. We encourage you to carefully verify the delivery address before finalizing your order to avoid any potential inconvenience.
Presence Required at Delivery
Customers must ensure the presence of a person at the specified delivery address to receive the ordered products. Our company disclaims all responsibility in case of problems occurring during delivery in the customer's absence. If delivery fails repeatedly due to the customer's absence or any other reason attributable to the customer, our company reserves the right to cancel the order and charge delivery fees to the customer. Furthermore, if the goods are transferred to a pickup point and the customer does not collect them within the required timeframe, additional delivery fees will be charged to the customer.
Responsibilities
In the event of a sale to a consumer, the merchandise is transported at the seller's risk until its delivery to the address specified by the buyer. From that moment on, the buyer assumes sole responsibility for it. If the delivered merchandise is damaged, the buyer must refuse the merchandise or accept it with a written reservation on the carrier's delivery note, to be completed jointly by the customer and the carrier. Any claim concerning delivered merchandise must be addressed exclusively by email (info@crowdcontrolcentral.com) or by registered mail to the headquarters of WISECOM GROUP SRL (Crowdcontrolcentral) within 5 days following receipt of the merchandise, accompanied by a copy of the purchase invoice and the delivery note bearing the written reservation mentioned above. After this deadline, the merchandise will be considered as compliant by the buyer and no claim will be accepted. In the event of a sale to a professional, transport is at the buyer's risk.
Force Majeure
Our company cannot be held responsible for delays, the impossibility of executing an order, or any other disruption in case of force majeure, such as natural disasters, social conflicts, strikes, acts of terrorism, major computer failures, delays by transport companies, or any other event beyond our control.
Article 11: Right of Withdrawal and Conditions for Return of Merchandise
This article applies only to the consumer buyer who has the right to notify the seller that they are withdrawing from the purchase within 14 business days from the day following delivery of the merchandise. This right of withdrawal does not belong to the professional buyer. Within this period, the consumer must notify their intention to withdraw by email or by post and return, at their own expense and risk, the delivered product to the administrative headquarters of WISECOM GROUP SRL (Crowdcontrolcentral) by post or transport company of their choice. The returned merchandise must be in the condition of the original shipment, unopened and sealed with the original Protector adhesive tape intact and unbroken. Any breaking of the adhesive tape presumes that the merchandise has been used and can no longer be returned. The merchandise must be accompanied by the original purchase invoice and the original transport delivery note. The seller reserves the right to verify the condition of the returned merchandise within 2 weeks of its receipt. If the merchandise has not been opened, unsealed, or damaged, the seller has 30 calendar days to refund the amount paid except for transport costs. Otherwise, if the merchandise has been opened, unsealed, or damaged, the consumer buyer forfeits their right of withdrawal and bears all costs for re-packaging and return of merchandise to the address specified by them when placing the order. Unless expressly agreed otherwise, the consumer cannot exercise the right of withdrawal for contracts for the supply of products made according to the consumer's specifications or clearly personalized. In the exceptional case where Crowdcontrolcentral accepts the return of merchandise delivered to a professional, restocking fees of 20% of the total pre-tax price of the order as well as the return and all shipping costs will be charged to the customer.
Article 12: Warranty
With respect to consumers, the seller warrants the products it sells and the services it provides in accordance with the law of April 6, 2010 on market practices and consumer protection. To assert the warranty, the customer must produce the original purchase invoice, to the exclusion of any other document.
The seller's commercial warranty is limited to the supply of products or services in accordance with what has been agreed with the buyer. The buyer loses the right to the warranty if they have transformed the merchandise or used it without following the manufacturer's guidelines, or if the defect originates from improper or inadequate use.
If the product is used for non-private purposes, the limited warranty conditions of the manufacturer/supplier apply. To assert the warranty, the buyer must send the defective product, accompanied by its original packaging, as well as a copy of the purchase invoice and delivery note to the headquarters of WISECOM GROUP SRL (Crowdcontrolcentral).
All claims, requests for exchange or refund must be addressed either by email to the following address: info@crowdcontrolcentral.com, or by post (registered mail) to the address of WISECOM GROUP SRL (Crowdcontrolcentral) within thirty days from delivery.
The warranty does not cover damage resulting from normal use, normal wear and tear, negligence, misuse, or unauthorized repair of products. Consumer legal rights regarding warranty are not affected by this commercial warranty.
Article 13: Replacement Period
If goods are sent to the seller by the customer for replacement, the seller is obliged to comply with a reasonable timeframe by implementing all means to ensure this replacement can be completed within a reasonable period. No compensation for excessive delay may be claimed from the seller.
Article 14: Exclusion
No warranty may be granted if the defect presented by a sold product results from improper use, transport, or storage of the product or any other case of force majeure. The customer will be notified as soon as possible of this situation.
Article 15: Seller's Liability
The seller's liability with respect to product defects is limited to its replacement. Should the customer fail to accept the proposal made to them within fifteen days, they will be permanently deprived of any warranty rights. The information provided on the website is given in good faith; links to manufacturer and/or partner websites are provided for informational purposes only. The seller cannot be held responsible for information from these sites.
Article 16: Buyer's Responsibilities
The buyer is entirely responsible for the choice and use of the product supplied by the seller.
Article 17: Liability
The seller, in the online sales process, is bound only by a best-efforts obligation; their liability cannot be engaged for damage resulting from the use of the Internet such as data loss, intrusion, viruses, service interruption, or other involuntary issues.
Article 18: Intellectual Property
All elements of the company's website are and remain the exclusive intellectual property of WISECOM GROUP SRL (CrowdControlCentral). No one is authorized to reproduce, exploit, redistribute, or use in any way, even partially, elements of the website whether software, visual, or audio. Any simple link or hyperlink is strictly prohibited without express written permission from WISECOM GROUP SRL (CrowdControlCentral).
Article 19: Personal Data
In accordance with laws relating to data processing, files and freedoms, personal information relating to buyers may be subject to automated processing.
WISECOM GROUP SRL (CrowdControlCentral) reserves the right to collect information about buyers including through the use of cookies, and if it wishes, to transmit collected information to commercial partners.
Buyers may object to the disclosure of their contact details by notifying WISECOM GROUP SRL (CrowdControlCentral). Similarly, users have the right of access and correction of data concerning them, in accordance with the law.
Article 20: Archiving – Evidence
WISECOM GROUP SRL (CrowdControlCentral) will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of the Civil Code.
The computerized records of WISECOM GROUP SRL (CrowdControlCentral) will be considered by the parties as proof of communications, orders, payments, and transactions between the parties.
Should the Customer provide digital files to WISECOM GROUP SRL (CrowdControlCentral), they are required to retain the original files. WISECOM GROUP SRL (CrowdControlCentral) has no obligation to retain (a copy of) these files.
Article 21: Dispute Resolution
These general terms and conditions of sale are subject to Belgian law. In the event of dispute between parties or legal proceedings for payment, only the courts having jurisdiction over our registered office are competent.